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The process of “cloning” your MAC address to your router is quite simple: If your Internet service is down because you are using your own router, you can bring it back up within seconds by cloning your computer’s MAC address to your router. Force Your Internet Connection to Submit - Clone Your MAC Why purchase a new router from your ISP when you already have your own? That’s certainly not cost-effective. Herein lies the problem - why have your ISP set up Internet service to each device in your home? I certainly do not feel like dealing with my ISP whenever I get a new computer, video game console, DVR box, or any other network-enabled device. Your router’s MAC is simply unknown to your ISP. Your router is not incompatible with your Internet service. This is the reason you might have heard that your router is “incompatible” with your Internet service. Your router’s MAC will be unknown to your ISP, and so they may deny Internet connectivity to your router. Since your computer’s MAC is a unique address, any router that you might later set up as an intermediary between your broadband modem and computer(s) will have a different MAC. From that point on, your computer must identify to their system with it’s MAC in order to be allowed access to the Internet. When your Internet Service Provider sets up your connection, they register your computer’s MAC address with their system. Your computer has a hardware address called a MAC that never changes, and therefore uniquely identifies your computer. This router incompatibility is based on fact, but is usually phrased in a way that makes it misleading and untrue. If customer service has ever fed you that line, you should know that it is simply not true.

I too have been told that my Internet service is “not compatible with routers”. This problem is all too common, and I’ve actually had it a few times myself.

Is there anything I can do to fix this situation? I need the router, since I have multiple computers in my home. My Internet service went down, and my ISP told me it’s because I’m using a router.